Calm, patient, expert technology support for seniors and their families — remote sessions available statewide, in-home visits throughout Monmouth County. No rushing. No jargon. No condescension.
5.0 rating across 21 Google reviews · 10+ years serving New Jersey seniors · Apple background
How It Works
Most issues can be resolved in a single session. Whether you're in Red Bank or across the state, there's a format that works.
Secure screen-sharing allows me to see exactly what your parent sees and resolve issues in real time — without waiting for a home visit. Ideal for account help, scam containment, software issues, and setup. Available same day in most cases.
Remote Support DetailsSome situations call for being there in person — a new device setup, a full Wi-Fi overhaul, or a senior who simply feels more comfortable with face-to-face help. In-home visits cover Red Bank, Rumson, Fair Haven, Little Silver, Middletown, and beyond.
In-Home Service DetailsCommon Issues
These are the most frequent reasons families across New Jersey reach out — each one is something I resolve regularly, often in a single session.
Slow computers, setup help, software questions, and general troubleshooting — Mac and PC.
Learn more →Router setup, dead zones, devices that won't connect, and full network troubleshooting.
Learn more →Recovering locked Apple IDs, two-factor authentication issues, and iCloud access.
Learn more →Account recovery, password reset, security review, and preventing future intrusions.
Learn more →Fake virus warnings, IRS calls, and tech support scams — containment and recovery.
Learn more →Inventorying accounts, setting up password managers, and preparing for estate planning.
Learn more →For Adult Children
Many of my clients are adult children — in New Jersey, New York, or across the country — who need a trusted person on the ground for their parents. I serve as that resource.
I work directly with your parent — in person or remotely — and keep you informed without pulling you into every issue. Many families use me for ongoing advisory support so technology never becomes a crisis. It's one less thing you have to worry about.
Urgent Support
A suspicious pop-up. A locked account. A call that didn't feel right. When something feels urgent, don't wait.
Remote and in-home options. Scam containment, account recovery, and device review.
About Greg Whalen
I started this practice over ten years ago with a simple premise: older adults deserve the same quality of technology support as everyone else — without being rushed, upsold, or made to feel foolish.
My background includes years at Apple, IDEO, and Splunk in San Francisco. That technical foundation, combined with a decade of in-home work across Monmouth County, is what families trust when they hand me their parents' devices.
Service Area
Remote sessions are available anywhere in New Jersey and nationwide. In-home visits cover the following Monmouth County communities and surrounding areas.
In-home service in Monmouth County:
Remote sessions available statewide — and nationwide when immediate access is needed.
One session is usually all it takes to get things sorted out. In-home or remote — available across New Jersey.
Schedule a Session Or call directly: 732-858-1546More Support
Specific issues, local pages, and resources for seniors and families across New Jersey.